Now that the “genie is out of the bottle,” what does it take to deliver safe and reliable virtual care encounters in our new reality?
The Canadian College of Health Leaders (CCHL) invited Health Standards Organization (HSO) and Accreditation Canada (AC) to address how virtual care is quickly evolving during the pandemic. The following webinar summary is the result of this collaboration.
Who was involved?
A patient leader, two CEOs and a VP of Clinical Innovation joined forces to discuss how patients, health professionals and health systems can create or adapt virtual care encounters amidst the COVID-19 pandemic:
- Leslee Thompson, CEO, Health Standards Organization and Accreditation Canada – @Leslee_Thompson
- Laurie Poole, Vice President, Clinical Innovation at Ontario Health (OTN) – @poolelaurie
- Mathieu Jackson, Pedagogical Counsellor and Patient Coordinator, Centre of Excellence on Partnership with Patients and the Public – @mathieu_jackson
- Eric Gombrich, CEO, Tickit Health, Ltd. – @EricGombrich
Over the hour-long discussion, viewers learned:
- Why virtual care is important in these changing times
- The realities of transitioning to virtual care in the midst of a pandemic
- What the future holds for virtual care in terms of challenges and opportunities.
Highlights from the webinar include when:
- 00:09:49: Laurie shares statistics about the unprecedented increase in demand for virtual care
- 00:14:59: Mathieu talks about how technology can empower the patient
- 00:20:02: Eric shares why designing for virtual care is “not about the technology” and one question that should be posed
- 00:54:36: Leslee summarizes some of the key thoughts she’s hearing from panelists and the one big commonality they all share (hint: it’s related to patients).
HSO, AC and the panelists were grateful to collaborate with CCHL on such a timely topic. The team is currently working to produce more webinars on themes related to the pandemic. Please sign up to our newsletter below and follow us on social media to stay informed.
Watch the recording here:
Resources panelists shared during the webinar
- Big White Wall: An online peer-to-peer support community for your mental health
- Healthy Debate article (Apr 8, 2020): “Virtual health care is having its moment. Rules will be needed”.
- CMA report of the Virtual Care task force (Feb 2020): Virtual Care: Recommendations for Scaling up Virtual Medical Services
- MyCBDRhemophelia app
- Centre of Excellence on Partnership with Patients and the Public (CEPPP) “Global pioneer in the science of patient partnership”
- Zayna Khayet (@ZaynaKhayat), Futures/Innovation team at @SEHealth_SEHC
- Ontario Telemedicine Network
- American Telemedicine Association
- Healthcare Information and Management Systems Society, Inc.
- Women’s College Hospital Institute for Health Systems Solutions and Virtual Care
- HSO Virtual Care Toolkit: complementary download