HSO:76000 Integrated People-Centred Health Systems

Public Review


The public review of HSO’s new Integrated People-Centred Health Systems standard is taking place between September 6th, 2019 and October 6, 2019.

Public reviews are an opportunity for anyone to review and comment on draft standards before they are published. HSO incorporates applicable feedback from public reviews into the final versions of standards. 

After developing the first draft of the HSO:76000 Integrated People-Centred Health Systems standard, we ran an initial public review and targeted consultation in 2018. Throughout this process, we received a lot of feedback which has helped significantly improve the standardAs part of our commitment to developing world class standards, we are running a second public review to ensure stakeholders have the chance to provide feedback on the revised draft.   

Important note: HSO:76000 Integrated People-Centered Health Systems is a standalone standard, which means it is NOT part of the Qmentum Accreditation or Distinction Programs. If, in the future, this standard or other components are introduced to programs you are a part of, you will receive ample notice and direction. 

About the standard

Health Standards Organization (HSO) has co-designed the world’s first evidence-based standard on integrated people-centred care and services. We have brought together people with lived experiences and expertise to co-design and produce a standard that is fully adaptable to fit the integration needs of your health system. 

Developed in response to growing enthusiasm for health system integration, HSO:76000 Integrated People-Centred Health Systems (IPCHS) addresses the how of integration for both policy-makers and health systems/authorities – providing evidence-based direction on how to implement integrated care and services in accordance with international best practices.  

The standard underwent an initial public review and targeted consultation in October of 2018. During that time, HSO received a large amount of feedback, which was considered by the technical committee through a series of collaborative meetings and discussionsDuring the incorporation of the feedback, significant changes were made to the standard in order to accurately address the feedback received and allow for improved operationalization within health systems.

The revised version of the standard includes evidence-based and co-designed criteria and guidelines at the macro (policy) and meso (operational) levels. It includes ten key design principles that will assist service planners and decision-makers in implementing health and social service integration within their systems to: improve population health, provide better health care experiences, increase engagement for clients and providers, reduce the costs of care, and improve the quality and safety of care.  

The design principles include: 

  • Target Population and Outcomes
  • Comprehensive and Coordinated Continuum of Care 
  • Seamless Access, Flow and Transitions 
  • People-Centred Teams 
  • System Leadership 
  • Shared Governance and Accountability 
  • Aligned Funding and Incentives 
  • Interoperable Information Systems 
  • Impact-Based Performance Management 
  • Learning Culture 

 More information: 

Target audience

The standard is system-level in its scope and applies at the macro (policy) and meso (operational) levels. It is intended to target Canadian and international governments, regulators, administrations, and health and social service ministries at the macro level, as well as health authorities, health systems, and local health and social service provider organizations such as primary health care centreshome care agencies, long-term care organizations, and community health services at the meso level.  

Development process

Under the guidance of a technical committee comprised of patients and family members, clinicians and health service administratorsgovernment and health services stakeholders, and researchers working in integrated health and social care services in Canada and internationally, HSO:76000 Integrated People-Centred Health Systems has been developed using the best available evidence, international best practices and case studies of integrated health and social services systems. 

Tell us what you think

We are asking those who have an interest in this standard, such as people who have used related services, service providers or others that have expertise in this area, for their views on the proposed standard. 

There is one main question in the public review document. We are not asking questions about every requirement or criteria, but we do welcome your comments on any or all aspects of the standard. When answering the questions, please keep in mind that the standard may apply globally. We may retain jurisdiction specific comments for local guidelines. 

The public review is open for 30 days. We appreciate your feedback on the proposed changes. The public review is open until midnight on October 6th, 2019. 

The simplest way to respond is to follow the link at the bottom of this page, read a summary of the changes, and provide your feedback in the questionnaire that follows. 

Draft StandardQuestionnaire

What happens next?

The technical committee will review and consider each comment received and will incorporate feedback as applicable. We expect to release the final version of the standard in early 2020. 

For more information, questions or concerns regarding this standard, please contact us at publications@healthstandards.org