HSO 

HSO76000: Integrated
People-Centred Systems Standard

What does this mean for me?

1. I am a person and/or care for a person who uses health and/or social services. What does HSO 76000: Integrated People-Centred Systems Standard mean to me?

HSO 76000: Integrated People-Centred Systems Standard will guide health and social systems to cultivate a culture focused on people-centred care. A health and social system that is truly committed to people-centred care means that patients and families will:

  • Have improved experience with care and care providers
  • Have improved access and timely care
  • Be engaged in shared decision-making with providers, as equal partners in care
  • Experience better coordination of care across different care settings
  • Be supported to self-manage care and control long-term health conditions

2. I am a health and/or social service provider. What does HSO 76000: Integrated People-Centred Systems Standard mean to me?

HSO 76000: Integrated People-Centred Systems Standard will guide health and social systems to create and sustain an enabling and supportive environment for integrated people-centred care. A health and social system that can truly create and sustain an enabling and supportive environment creates benefits to patients, families and providers by:

  • Enabling the necessary environment to achieve goals of providing people-centred, accessible, comprehensive, coordinated care
  • Guiding the investment and management of resources to improve integration across the system (infrastructure, time, finances, staff etc.)
  • Assisting in developing more efficient ways of working, enabling interdisciplinary teams to work to full scope of practice
  • Enhancing knowledge and skills for providing integrated people-centred health and social services by enabling education and training opportunities

3. I work within a health and/or social administration and/or health authority. What does HSO 76000: Integrated People-Centred Systems Standard mean to me?

HSO 76000: Integrated People-Centred Systems Standard is aimed at providing guidance in the design and implementation of integrated care at the health and social system level in four critical areas sections, which include the criteria and guidelines: Planning and Designing, Creating and Sustaining an Enabling Environment, Allocating Resources and Building Infrastructure and Supporting Coordinated, Comprehensive Care.

Systems, Administrations and authorities who implement this standard will experience benefits by:

  • Identifying and addressing priority areas and support for high-need populations by enabling a shift in the balance of care so resources are allocated closer to needs
  • Engaging people at all levels to feel empowered as equal partners in their care or the care they provide across the care continuum by supporting coordinated, comprehensive care
  • Ensuring patients and families are confident that their care is safe and of the highest quality by promoting a shared culture of people-centred care

4. I work within a health or social ministry. What does HSO 76000: Integrated People-Centred Systems Standard mean to me?

HSO 76000: Integrated People-Centred Systems Standard provides a foundation for ministries to begin the journey towards an integrated health and social services system to achieve better population health, improved health care experiences for patients, families and providers, and improved costs of care by supporting:

  • Coordinated and comprehensive identification of the needs of the communities served
  • Working in partnership with other ministries or systems to address those needs
  • Increased value for health care costs
  • A culture of safety, collaboration, health promotion and quality health services for all

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