The Centre de santé et de services sociaux de Lac-Saint-Jean-Est provides a social information hotline service. The hotline service, available 24 hours a day, seven days a week, can assist with any problem and, in conjunction with local police, can assess the degree of danger (application of Bill P38) in a crisis situation and provide immediate assistance by sending out a home social worker from the nearest Centre local de services communautaires (CLSC). That professional can conduct intake/assessment/orientation and forward the intake application to the appropriate section of the CLSC in question, which will conduct the required intervention, such as responding to a suicide threat, without having to repeat the assessment. Officials have expanded the service by creating an additional remote monitoring service for frail elderly people. A help button can be pressed from home by one of the 905 current subscribers in the area and the nurse, who then assesses the need, can call the family responder, send an ambulance or police vehicle, or a CLSC practitioner, as appropriate. The monthly cost for each person is $30, and subscribers include 52 people receiving financial assistance from their CSSS. This initiative provides social practitioners with an effective and more uniform model of practice; spares clients from having to retell their story at each new service point; and spared practitioners from having to repeat the initial assessment since they continue the intervention using the information received from Social Info. Intake services must gather the information again for cumulative statistical data, but not the content of the assessment.
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