Developed by Southern Health-Santé Sud and a first in Manitoba, this practice responds to challenges related to consistently achieving standardized recruitment, selection, monitoring and reporting of over 600 designated bilingual positions (DBPs). The complexity of implementing standardized hiring processes for DBPs across geographic distanced clusters in minority settings within our vast region motivated the development of this practice in achieving an integrated, cost neutral, electronic approach inclusive of ongoing monitoring and reporting – this to better meet our clients’ needs and our provincial mandate. Recruitment and selection into DBPs is accomplished collaboratively amongst existing resources within a matrix structure including: Senior Leaders, hiring managers from sites, programs and services, French Language Services (FLS), Human Resources and Payroll – all sharing the responsibility towards a common goal of improving the client experience.


Anchored by our core values with active involvement by community stakeholders, access and delivery of FLS is normalized as part of ‘doing business’ in Southern Health-Santé Sud. This normalized practice is creative and unique whereby FLS is a ‘culture of shared responsibility’, planned and delivered by the organization as a whole. FLS does not belong to a sole portfolio or an individual. Guided by LEAN principles and the provincial framework of Above All, Common Sense, this practice provides standardized steps and checkpoints in recruiting and filling DBPs with bilingual incumbents to meet the ultimate goal of providing the right service, at the right time by the right health care provider.

← Back to Search Results

Leading Practices are submitted by health organizations from around the world. The contents of the Leading Practices library do not reflect opinions or views of HSO or its affiliates. If you have questions, concerns or suggestions please email us at