Strengthening and growing patient, family and consumer education remains a strategic priority for the Baycrest Centre for Education. With the rapidly changing information and educational needs of culturally and linguistically diverse Canadian health consumers who do not have the health literacy skills needed to engage in and self-manage their care effectively in a health and knowledge economy (88% of which are seniors), the Centre for Education invested in the establishment of a new Patient, Family and Consumer Education (PFCE) program to address the health literacy skills of Baycrest patients, residents, families and caregivers and enhance their partnership in care. In 2018, as a first step, the Centre for Education designed and implemented a de novo discovery and current state needs assessment to examine patient education practices and the health literacy organizational culture at Baycrest. The purpose was to identify practice gaps and to bring existing patient and family education activities under a shared and integrated framework. 179 diverse stakeholders, including leaders, clinicians, patients, families and consumers participated voluntarily in this “snapshot” project. As a result, a comprehensive report of the current state of patient and family education practice at Baycrest now exists that includes 5 quality improvement recommendations to guide strategic decisions, patient and family engagement, staff capacity building/ practice efforts and new educational programming to improve self-management and quality of life for our patients, family, caregiver, and consumer populations. This innovative, comprehensive approach to PFCE that includes a large stakeholder participant population has not been done at Baycrest before. 

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