The Expect Respect program creates an environment in which all staff feel supported in acknowledging and identifying incidents of disrespect and violence. The program supports a caring and firm approach to dealing with aggressive and disrespectful behaviour. It provides a safer work environment, reducing stress for staff and physicans, and decreasing absenteeism related to violence and disrespect. The program has produced a comprehensive but flexible education program and communication strategies that can be incorporated into any health care organization.

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