By implementing a common pager system for our waiting room, we provided:
• a safer environment by reducing patient identification errors.
• a friendlier environment by alerting patients with both visual and tactile cues when they are being called in for their appointments.
• a more efficient environment by reducing the time staff has to address issues when it is discovered that the patient who responded was not the patient who was called from the waiting room.
Our study showed that this approach resulted in decreased patient’s waiting room anxiety while increasing patient autonomy.
According to Statistics Canada, 60% of adults aged 19-79 have a hearing health problem: 23% hearing loss, 22%tinnitus, and 14% both hearing loss and tinnitus. With the high incidence of hearing loss and an aging population, it is imperative to find a senior-friendly solution to reducing the barriers of providing health care to patients with hearing loss.
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