Language Access Improves Outcomes and Equity

Remote interpretation, where Medical Interpreters stay in one place and provide services via phone and video, had been successfully integrated in other jurisdictions, but was slow to be embraced in Toronto. In order to facilitate uptake of the technology, we installed user-friendly cordless and wireless phone devices across the organization. According to staff surveyed after the initial pilot, immediate access to qualified medical interpreters has changed how our staff treat linguistically diverse clients, improved patient safety and quality of care.