Type of Practice


The organizational implementation of the care and services partnership (CSP) includes all clienteles and levels of the organization: clinical, operational, tactical and strategic. This represents a significant achievement. Firstly, the fact that the CSP in itself constitutes a new and transformational approach to the professional relationship managers, doctors, stakeholders and teams have with patients, families and the community. Also, the choice to implement this universal approach throughout the care and services continuum, among all of the institution’s clienteles and at the clinical-administrative level, has proved to be a success that is significant in scope. As an example, a patient partner now co-facilitates, alongside a clinician, workshops dispensed to client groups in addiction. Finally, the CSP’s organizational implementation strategy provides for alignment and joint action with other essential bodies in the institution, such as the patients’ committee and the clinical ethics department. Collaborators appreciate the common vision, integrated governance, change strategies and extent of the implementation among the different clienteles. The implementation’s clinical component is groundbreaking and contributes to the safety and quality of the care and services (e.g., team-based approach to CSP, intervention plan drawn up with the patient).
To achieve it, the organization adopted a unique form of governance (see supporting document) that identifies “ambassadors” for the CSP across each of the clinical directorates. These ambassadors meet on a regular basis, in collaboration with the Care and Services Partnership Office. 

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