Telehomecare is an approach developed for managing and delivering care and services at home. This approach consists of a series of clinical activities such as consultation, diagnosis, treatment, teaching, monitoring, and treatment plan follow-up. These activities are conducted using information and communication technologies and involve the use of Internet peripherals at home and monitoring consoles at the facility. The care organization model allows professionals to provide users with remote monitoring and support to manage their conditions in order to stabilize their health condition and prevent major breakdowns, thereby helping to keep users at home as long as possible. Telecare is used throughout the CSSS and the region’s local service network with various clients. However, the evaluation project conducted in our centre focused essentially on users presenting with chronic diseases such as diabetes, chronic obstructive pulmonary disease, heart failure, or hypertension. According to a study conducted by Guy Paré, there is a 34 percent decrease in visits to the Emergency Department and a 66 percent decrease in hospitalizations. Overall, a savings of 41 percent in costs associated with clients monitored by Telehomecare was noted compared to traditional methods. The results show that in addition to increasing accessibility of care, the objective of enabling users to manage their diseases and reduce their need for hospital services has been achieved.

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