The Kaizen Method

A project to reorganize care, services, and work in the operating room, has reduced the time between surgeries and shortened waiting lists in several disciplines, especially ophthalmology. This approach was noticed by Ministry authorities and several practitioners in the system have come on site to observe the method used and the success achieved. From 2008 to 2010, this method cut waiting lists by 82 per cent for hospitalized clients and by 62 per cent for day surgery clients who had been waiting more than nine months. A paper titled Prix d'excellence du réseau de la santé et des services sociaux – Réorganisation des soins, des services et du travail au bloc opératoire, document soumis le 22 février 2010 describes this achievement in detail.