The H1N1 pandemic created a surge in family practice, both in the number of patients with flu-like symptoms and those wanting a vaccination. This required the program to design a new method to deliver the H1N1 and seasonal vaccinations in 2009. The Family Practice Health Clinic (FPHC) adopted a process improvement approach and delivered separate vaccination clinics at various times over approximately a month. The planning, delivery, and evaluation was completed by an interdisciplinary team with in the FPHC. Despite the tenuous availability of the vaccine, within four weeks of receiving vaccine supply, 2050 doses of the H1N1 vaccine were given to patients.

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