Leading Practices Library
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With the introduction of Bill C‐14 on June 17, 2016, medical assistance in dying (MAID) became legal in Canada. This followed over a year of debate about this ethically contentious issue after the Supreme Court of Canada ruling in Carter v. Canada (February 2015),...Read More
The demands placed on frontline staff, and those in leadership positions, to do more with less, contributes to a workforce that is hurried, stressed and feeling unable to do their best quality of work. Runnymede Healthcare Centre (RHC) has implemented mandatory...Read More
Ontario’s 14 Community Care Access Centres (CCACs) operate at the hub of the health care system receiving thousands of referrals a day from hospitals and community sources such as family practices and clients or their caregivers and connect them: to in-home...Read More
The Covenant Health Mission Discernment Tool © 2009 is a reflective decision-making tool. It has a set of clear triggers to ensure proportionate attention is given to the critical issues that face an organization where values such as compassion and stewardship...Read More
risk management, partnership and collaboration, prevention Text: Patient Safety Leadership Rounds are an opportunity to enhance the culture of safety by bringing leadership together with front line staff. The rounds have enabled clinical staff to see first-hand the...Read More
The implementation of the Mentoring Team program has raised the bar of excellence at Hillsdale Estates. The Mentoring Team was formed by dedicated and committed staff whose values are in direct alignment with the mission, vision, and values of the home. Not only have...Read More
At the end of 2013, St. Joseph’s Health Centre’s strategic plan (2011-2014) had run its course and the environment in healthcare had changed dramatically since its last planning cycle. Guided by its Board of Directors and senior management, the organization invited a...Read More
Consolidation poses significant organizational challenges. McGill University Health Centre (MUHC) relocated 8,000 employees to a new site. Departments were required to review their processes. Senior management recognized the need to support and develop managers for...Read More
To improve performance and customer relationships, VON adopted Lean (Whole System Architecture) methodologies to transform its service delivery process. By engaging cross functional service delivery employees and by fully understanding customer requirements VON...Read More
The Take 5 Tour is a creative communications tactic that fosters two-way dialogue between staff and senior hospital leadership. It has been effective at reaching a large number of staff with face-to-face contact, and achieving high information retention rates by...Read More
Leading Practices are submitted by health organizations from around the world. The contents of the Leading Practices library do not reflect opinions or views of HSO or its affiliates. If you have questions, concerns or suggestions please email us at firstname.lastname@example.org
The Leading Practices Program was updated on October 1, 2021. To obtain the new Program Description, One Pager, and Application Form, please check your Accreditation Canada Client Portal, or contact us at email@example.com.
How have you used the Canadian Quality and Patient Safety Framework to drive quality and safety improvements? Please email firstname.lastname@example.org and share your experience with us for an opportunity to be profiled as a Leading Practice or a case study.
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Learn about the Recognizing Excellence in Patient Engagement for Patient Safety Recognition Program
Health Standards Organization (HSO) and its affiliate, Accreditation Canada, have been identifying and publishing Leading Practices in the Leading Practices Library for over 15 years. A Leading Practice is an innovative, people-centred, evidence-informed practice that has been implemented by teams in an organization. The leading practice has demonstrated a positive change related to safe and reliable care/service, accessible and appropriate care/service, and/or integrated care/service. The Leading Practices Library is a knowledge-sharing resource and serves to recognize innovative practices that have been submitted and have undergone a review by peer reviewers. Leading Practices are shared with the public, policymakers and organizations who are interested in improving and making real quality and health system changes. Practices that are recognized as Leading Practices are published in the Leading Practices Library. Leading Practices are also promoted through HSO mediums including newsletters, webinars, conferences, education materials, and affiliated accrediting bodies.
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Any questions regarding the application procedures can be directed to Client Engagement Center (email@example.com). Any other questions, comments, and feedback can be directed to the Leading Practices Associate (firstname.lastname@example.org).