Leading Practices Library
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My Care Conversations App
Patients and families have reported that clinic visits with their cancer care team can be very overwhelming and stressful due to large amounts of new information and the need to make decisions based on what they have been told. Research also shows that patients may...
Read MoreAchieving Exceptional Service Experience with Design Thinking
Utilizing Design Thinking, the team addressed the challenge of “How might we provide an exceptional service experience to our clients across their entire journey within our Public Health Unit?” Initial research included user satisfaction surveys (telephone and paper)...
Read MoreFamily Volunteers or Advisors Gathering Real-time Patient Experiences
Within health care organizations, such as Alberta Health Services (AHS), gathering ‘real-time’ patient experiences about the quality, safety and timeliness of care they received, their interactions with healthcare providers and their engagement in care decisions and...
Read MoreHip and Knee Arthroplasty Care in Alberta
Demand for hip and knee arthroplasties was growing annually in Alberta while care protocols and practices were highly variable. In response, Alberta Orthopaedic Society, the professional body for orthopaedic surgeons, working with Alberta Bone and Joint Health...
Read MoreAccreditation Boot Camp
In preparation for Accreditation 2016, the Service Excellence Team (SET) for Rehabilitation, Acquired Brain Injury, and Spinal Cord Injury in the Edmonton Zone wanted to further engage staff in learning more about the standards and ROPs. Traditionally, information and...
Read MorePerioperative Process Improvement to Ontime Start
The Foothills Medical Centre took a novel approach to improving the perioperative patient journey. Rather than a “surgery-only” initiative with the usual attempt to solicit physician buy-in early, it was modeled as a “site” initiative across 10 departments and four...
Read MoreTransforming and Improving the Patients and Clinician Experience through Optimization
This practice was recognized as a LEADing practice by Canada Health Infoway as part of the “Knowing is Better” education campaign, in partnership with Accreditation Canada Alberta Health Services’ Provincial Access Team is focused on improving access and continuity of...
Read MoreTelehealth Delivery of Diagnostic Auditory Brainstem Response (ABR)Assessment to Remote Sites
In Alberta, Auditory Brainstem Response (ABR) assessment is available only in larger centers including Edmonton and Calgary. The service is tertiary in nature and is delivered by audiologists with ABR expertise. Families from all over northern Alberta travel to the...
Read MoreLeading Practices are submitted by health organizations from around the world. The contents of the Leading Practices library do not reflect opinions or views of HSO or its affiliates. If you have questions, concerns or suggestions please email us at leadingpractices@healthstandards.org
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About
Health Standards Organization (HSO) and its affiliate, Accreditation Canada, have been identifying and publishing Leading Practices in the Leading Practices Library for over 15 years. A Leading Practice is a practice carried out by a health and/or social service organization that has demonstrated a positive change, is people centred, safe and efficient. The Leading Practices Library is a knowledge sharing resource of innovative practices that have been identified through a rigorous evaluation process, and shared with the public, policy makers and organizations who are seeking ways to improve the quality of health services for all. Practices that are recognized as Leading Practices are published in the Leading Practices Library and also be advertised through HSO outreach events such as seminars, conferences, education materials; accrediting bodies affiliated with HSO etc.
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If you wish to submit a Leading Practice application, please watch the video tutorial and apply here.
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Any questions regarding the application procedures can be directed to Client Engagement Center (support@healthstandards.org). Any other questions, comments, and feedback can be directed to the Leading Practices Associate (leadingpractices@healthstandards.org).