Leading Practices Library
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ALC Avoidance Framework
When a patient does not require the intensity of services provided within a hospital but continues to occupy a bed, the patient is designated as requiring an Alternate Level of Care (ALC). The resultant prolonged length of stay places the patient at greater risk for...
Read MoreElectronic Medication Reconciliation at Admission
The journey of Medication Reconciliation (MedRec) at Admission has been a challenging yet exciting one. Over the years we have evolved from a paper based manual practice to our current electronic based automated reconciliation process. Our early MedRec practice...
Read MoreRounding for Quality
Rounding for Quality at Toronto East General Hospital is a four-part process which focuses on providing timely, high quality care to patient populations. The aim of the model is to care for patients proactively by checking on them throughout the day according to their...
Read MoreCredentialing and Reappointment Process
The Toronto East General Hospital’s physician credentialing and reappointment process mandates that every appointment and reappointment requires a cross check with the College of Physicians and Surgeons of Ontario immunization and surveillance requirements and...
Read MoreToronto East General Hospital’s ‘Social’ C-Suite
Aligning with the mission, vision and values of Toronto East General Hospital (TEGH) that emphasize a caring environment within a culture of transparency, accountability and respect, the hospital initiated a strategic initiative to use social media at the senior...
Read MoreTimely Resolution and Sustainable Improvement: TEGH Patient Relations Process
In 2006, TEGH embarked on an overhauling of the complaint process to move to a more responsive model. In the new process, complaint resolution is the responsibility of the Manager of the patient care area where the incident occurred (or in some cases the Physician...
Read MorePost Discharge Phone Calls
The Toronto East General Hospital (TEGH) implemented the Post Discharge Phone Call (PDPC) Program in 2007/08 as a pilot project. In 2010, the program was adopted as a standard of care for discharged patients. This unique program’s primary aim is to improve...
Read MoreTEGH Physician Activity Report
Effective tools and standardized methods for monitoring physician performance have been slow to emerge. However, in 2006, Toronto East General Hospital developed the Physician Activity Report (PAR) to fill this void. The PAR is a standardized, cross-specialty...
Read MoreDiabetes Group Walking Clinic
Healthcare providers advise, encourage, and now officially prescribe physical activity as a key treatment for diabetes. Physical activity works independently to reduce blood sugar, blood pressure, cholesterol, weight gain and inflammation, and works in combination...
Read MorePatient Videos
Patient experiences are often inaccessible and unexposed to hospital decision-makers. To address this gap, Toronto East General Hospital has been filming interviews with patients over the past three years and has collected over 150 unique patient experiences. These...
Read MoreLeading Practices are submitted by health organizations from around the world. The contents of the Leading Practices library do not reflect opinions or views of HSO or its affiliates. If you have questions, concerns or suggestions please email us at leadingpractices@healthstandards.org
About
Health Standards Organization (HSO) and its affiliate, Accreditation Canada, have been identifying and publishing Leading Practices in the Leading Practices Library for over 15 years. A Leading Practice is an innovative, people-centred, evidence-informed practice that has been implemented by teams in an organization.
A Leading Practice is an innovative, people-centred, evidence-informed practice that has been implemented by teams in an organization. The leading practice has demonstrated a positive change related to safe and reliable care/service, accessible and appropriate care/service, and/or integrated care/service.
The Leading Practices Library is a knowledge-sharing resource and serves to recognize innovative practices that have been submitted and have undergone a review by peer reviewers. Leading Practices are shared with the public, policymakers and organizations who are interested in improving and making real quality and health system changes.
Practices that are recognized as Leading Practices are published in the Leading Practices Library. Leading Practices are also promoted through HSO mediums including newsletters, webinars, conferences, education materials, and affiliated accrediting bodies.
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