Leading Practices Library
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One of Osler’s strategic directions is that we “Continue to deliver exemplary care in the eyes of our patients and peer”. In order to align with this strategic direction, Osler’s environmental services department implemented a two tiered audit system for measuring...Read More
In 2009, William Osler launched a revision of the 2001 Falls Prevention policy. The strategy focused on a comprehensive falls risk assessment, universal and high-risk interventions, reassessment, documentation, evaluation, and ongoing monitoring. While the strategy...Read More
On-going quality improvement work at William Osler Health System has been done to addresses a specific quality of care problem: the fact that some long term care (LTC) residents are transferred to hospital, sometimes at end of life, because of consent related errors...Read More
Cultivating Collaboration across the Continuum of Care through Diverse Clinical and Community Partnerships
William Osler Health System (Osler) serves one of the most diverse and fastest growing communities in Canada. Diversity adds richness and value to communities whether it's race, ethnicity, language, religion, sexual orientation, gender, age, physical or...Read More
In the current culture of patient safety and best practice, medication or surgical errors are immediately addressed, remedied and reported. However, when it comes to ethical errors, many treating physicians do not recognize these errors when meeting basic...Read More
While an expert clinical interview is best practice in suicide risk assessment, in busy and complex clinical settings, such as emergency departments, even expert clinicians can miss important areas of inquiry due to reasons quite separate from their knowledge base and...Read More
At William Osler Health System (Osler), the Infection Prevention and Control (IPAC) Program conducts regular audits of hand hygiene and the use of appropriate personal protective equipment (PPE). In the past, audit tools were paper based as provided by the...Read More
With William Osler Health System’s commitment in achieving Service Excellence and being patient centric, the Service Excellence Call Centre was developed to conduct outbound calls to all inpatients after 48hrs of discharge to capture feedback on their hospital stay...Read More
The Medical Assessment Unit (MAU) at Osler is an 8 bed short-stay (up to 48 hours) inpatient unit located near each of our Emergency Departments (ED). Opened in 2010, this unit is staffed by an RN, RPN and an allied health team made up of a social worker, CCAC case...Read More
Department (ED) patients in order to obtain timely information and to improve ED processes. A real-time survey tool, using an iPad, was implemented to identify areas of strength, areas for improvement, and to help rapidly address ED service issues. The survey is posed...Read More
Leading Practices are submitted by health organizations from around the world. The contents of the Leading Practices library do not reflect opinions or views of HSO or its affiliates. If you have questions, concerns or suggestions please email us at firstname.lastname@example.org
Thank you sincerely to our Leading Practice Reviewers
Health Standards Organization (HSO) and its affiliate, Accreditation Canada, have been identifying and publishing Leading Practices in the Leading Practices Library for over 15 years. A Leading Practice is a practice carried out by a health and/or social service organization that has demonstrated a positive change, is people centred, safe and efficient. The Leading Practices Library is a knowledge sharing resource of innovative practices that have been identified through a rigorous evaluation process, and shared with the public, policy makers and organizations who are seeking ways to improve the quality of health services for all. Practices that are recognized as Leading Practices are published in the Leading Practices Library and also be advertised through HSO outreach events such as seminars, conferences, education materials; accrediting bodies affiliated with HSO etc.
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Any questions regarding the application procedures can be directed to Client Engagement Center (email@example.com). Any other questions, comments, and feedback can be directed to the Leading Practices Associate (firstname.lastname@example.org).