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Indigenous Cultural Support
The Elders Mentoring program is one of four programs within a larger initiative called the ENRICH First Nations research project. The ENRICH program represents a partnership between Maskwacis Health Services, the University of Alberta, Elders and community member...
Read MoreMy Care Conversations App
Patients and families have reported that clinic visits with their cancer care team can be very overwhelming and stressful due to large amounts of new information and the need to make decisions based on what they have been told. Research also shows that patients may...
Read MoreAchieving Exceptional Service Experience with Design Thinking
Utilizing Design Thinking, the team addressed the challenge of “How might we provide an exceptional service experience to our clients across their entire journey within our Public Health Unit?” Initial research included user satisfaction surveys (telephone and paper)...
Read MoreEmergency Room Outreach
The Emergency Room Outreach (ERO) program is located within Alberta Children’s Hospital emergency department alongside the Psychiatric Emergency Services (PES) team. ERO is operated in partnership between Wood’s Homes and Alberta Health Services (AHS). AHS foundthat...
Read MoreFamily Volunteers or Advisors Gathering Real-time Patient Experiences
Within health care organizations, such as Alberta Health Services (AHS), gathering ‘real-time’ patient experiences about the quality, safety and timeliness of care they received, their interactions with healthcare providers and their engagement in care decisions and...
Read MoreComprehensive Palliative Care Program – Long Term Care and Supportive Living
The goal of this initiative was to improve palliative care service delivery among our long term care and supportive living residents by implementing a holistic End of Life Framework and Program. This initiative was identified as needed in early 2014 within Wentworth...
Read MoreHip and Knee Arthroplasty Care in Alberta
Demand for hip and knee arthroplasties was growing annually in Alberta while care protocols and practices were highly variable. In response, Alberta Orthopaedic Society, the professional body for orthopaedic surgeons, working with Alberta Bone and Joint Health...
Read MoreAccreditation Boot Camp
In preparation for Accreditation 2016, the Service Excellence Team (SET) for Rehabilitation, Acquired Brain Injury, and Spinal Cord Injury in the Edmonton Zone wanted to further engage staff in learning more about the standards and ROPs. Traditionally, information and...
Read MoreMobile App Supports Clinicians in Optimizing Antimicrobial Prescribing
This practice was recognized as a LEADing practice by Canada Health Infoway as part of the “Knowing is Better” education campaign, in partnership with Accreditation Canada The Calgary Antimicrobial Stewardship Working Group, comprised of pharmacists, academic...
Read MoreFirefighter Rehabilitation
Pincher Creek Emergency Services developed a firefighter rehabilitation program, a leading practice for the safety of our firefighters. The program was developed approximately six years ago and filled the need to keep our firefighters safe. According to the National...
Read MoreLeading Practices are submitted by health organizations from around the world. The contents of the Leading Practices library do not reflect opinions or views of HSO or its affiliates. If you have questions, concerns or suggestions please email us at leadingpractices@healthstandards.org
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About
Health Standards Organization (HSO) and its affiliate, Accreditation Canada, have been identifying and publishing Leading Practices in the Leading Practices Library for over 15 years. A Leading Practice is a practice carried out by a health and/or social service organization that has demonstrated a positive change, is people centred, safe and efficient. The Leading Practices Library is a knowledge sharing resource of innovative practices that have been identified through a rigorous evaluation process, and shared with the public, policy makers and organizations who are seeking ways to improve the quality of health services for all. Practices that are recognized as Leading Practices are published in the Leading Practices Library and also be advertised through HSO outreach events such as seminars, conferences, education materials; accrediting bodies affiliated with HSO etc.
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