Leading Practices Library
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Co-designed Course Promotes Reporting and Learning from Patient Safety Incidents
The BC Patient Safety & Learning System (PSLS) has revised its Patient Safety e-learning module for health care providers, students, and volunteers across BC. The module bridges across sectors and disciplines to promote a standardized, best-practice approach to...
Read MoreResponsive Behaviours in Dementia: Novel Virtual Behavioural Support Model During COVID-19
Severe responsive behaviours in dementia represent a crisis of growing proportion affecting individuals in long-term care, acute care, and the community. In response, Baycrest developed the Virtual Behavioural Medicine Program, a novel virtual medical and behavioural...
Read MoreAntimicrobial Stewardship – Indication Prompt for Antimicrobial Orders
Antimicrobial stewardship programs (ASP) are well established across the health care continuum and are essential to supporting the optimal use of antibiotics for improved patient health outcomes. Education to inform and engage prescribers/ clinicians in stewardship...
Read MoreDaily Quality Monitoring at the CSSS Richelieu Yamaska
The aim of the project was to develop a culture of continuous quality improvement by motivating the Richelieu-Yamaska teams on a daily basis to optimize the patient experience. A number of factors played a part in the project’s implementation. Patient visits since...
Read MoreHow Health Systems can Operationalize Accreditation to Support Multiple Sites Across a Broad Geographical Area
In 2019 the Accreditation methodology within Alberta Health Services (AHS) changed to include attestation, assessing multiple standards at sites and programs, and unannounced survey visits. Using the new approach in the Central Zone, which is supported by two...
Read MoreMCC 360 (Multi-source feedback program for Canadian practising physicians)
MCC 360 is a multi-source feedback (MSF) tool specifically designed and research supported for evaluating physician workplace performance. MSF involves looking at performance from a 360-degree perspective and is commonly used to evaluate executives and professionals...
Read MoreEvolution of the Patient/Family Advisor Experience
In April 2015, nine district health authorities across Nova Scotia came together to become the Nova Scotia Health Authority. At that time, formal engagement with patients, families, and caregivers was happening independently across the province, and was not...
Read MoreCritical Care Indicator Flagging Program
We leveraged our current Meditech system and developed a system whereby patients encountering our hospital would be flagged at registration if they had one or more of the following: Antibiotic Resistant Organisms, Specialized Care Plans and History of Violence. The...
Read MoreCollaborative Development of a Teach-Back Training Program
To participate in their own healthcare, people need skills to manage their conditions, navigate the system and make care decisions. Yet many Canadians have low health literacy or may experience gaps in communication with their healthcare teams. Care transitions and...
Read MoreImproving safety and concern resolution through patient partnership
Island Health’s Patient Care Quality Office (PCQO) is the central point of contact for patients and their families to bring forward compliments and concerns regarding care they have received. Through the PCQO, Island Health is able to learn and make improvement to...
Read MoreLeading Practices are submitted by health organizations from around the world. The contents of the Leading Practices library do not reflect opinions or views of HSO or its affiliates. If you have questions, concerns or suggestions please email us at leadingpractices@healthstandards.org
How have you used the Canadian Quality and Patient Safety Framework to drive quality and safety improvements? Please email leadingpractices@healthstandards.org and share your experience with us for an opportunity to be profiled as a Leading Practice or a case study.
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About
Health Standards Organization (HSO) and its affiliate, Accreditation Canada, have been identifying and publishing Leading Practices in the Leading Practices Library for over 15 years. A Leading Practice is a practice carried out by a health and/or social service organization that has demonstrated a positive change, is people centred, safe and efficient. The Leading Practices Library is a knowledge sharing resource of innovative practices that have been identified through a rigorous evaluation process, and shared with the public, policy makers and organizations who are seeking ways to improve the quality of health services for all. Practices that are recognized as Leading Practices are published in the Leading Practices Library and also be advertised through HSO outreach events such as seminars, conferences, education materials; accrediting bodies affiliated with HSO etc.
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