Leading Practices Library
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Daily Quality Monitoring at the CSSS Richelieu Yamaska
The aim of the project was to develop a culture of continuous quality improvement by motivating the Richelieu-Yamaska teams on a daily basis to optimize the patient experience. A number of factors played a part in the project’s implementation. Patient visits since...
Read MoreHow Health Systems can Operationalize Accreditation to Support Multiple Sites Across a Broad Geographical Area
In 2019 the Accreditation methodology within Alberta Health Services (AHS) changed to include attestation, assessing multiple standards at sites and programs, and unannounced survey visits. Using the new approach in the Central Zone, which is supported by two...
Read MoreMCC 360 (Multi-source feedback program for Canadian practising physicians)
MCC 360 is a multi-source feedback (MSF) tool specifically designed and research supported for evaluating physician workplace performance. MSF involves looking at performance from a 360-degree perspective and is commonly used to evaluate executives and professionals...
Read MoreEvolution of the Patient/Family Advisor Experience
In April 2015, nine district health authorities across Nova Scotia came together to become the Nova Scotia Health Authority. At that time, formal engagement with patients, families, and caregivers was happening independently across the province, and was not...
Read MoreCritical Care Indicator Flagging Program
We leveraged our current Meditech system and developed a system whereby patients encountering our hospital would be flagged at registration if they had one or more of the following: Antibiotic Resistant Organisms, Specialized Care Plans and History of Violence. The...
Read MoreCollaborative Development of a Teach-Back Training Program
To participate in their own healthcare, people need skills to manage their conditions, navigate the system and make care decisions. Yet many Canadians have low health literacy or may experience gaps in communication with their healthcare teams. Care transitions and...
Read MoreImproving safety and concern resolution through patient partnership
Island Health’s Patient Care Quality Office (PCQO) is the central point of contact for patients and their families to bring forward compliments and concerns regarding care they have received. Through the PCQO, Island Health is able to learn and make improvement to...
Read MoreDisclosure of Adverse Events – by and for Patients and Families
Disclosure is a proof of transparency towards patients and family. It is therefore a privileged way to maintain and solidify the bond of trust with the population. In this context, an audit was conducted and provided food for thought in the context of the revision of...
Read MoreEngaging Patients in the Use of the Ethics-Informed Decision Making Framework for Disclosure
Disclosure is the process by which a patient safety incident is communicated to the patient (or a group of patients, the public) by healthcare providers. The NSHA Disclosure Policy provides coordinated processes for disclosure of patient safety incidents to patients,...
Read MoreNSHA Patient Family Engagement in System Level Prospective Review
While the prospective review process itself is well recognized, the practice of including patients/families as full members of a system-wide prospective Failure Modes Effects Analysis (FMEA) review team has not been previously established across a health care system....
Read MoreLeading Practices are submitted by health organizations from around the world. The contents of the Leading Practices library do not reflect opinions or views of HSO or its affiliates. If you have questions, concerns or suggestions please email us at leadingpractices@healthstandards.org
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About
Health Standards Organization (HSO) and its affiliate, Accreditation Canada, have been identifying and publishing Leading Practices in the Leading Practices Library for over 15 years. A Leading Practice is a practice carried out by a health and/or social service organization that has demonstrated a positive change, is people centred, safe and efficient. The Leading Practices Library is a knowledge sharing resource of innovative practices that have been identified through a rigorous evaluation process, and shared with the public, policy makers and organizations who are seeking ways to improve the quality of health services for all. Practices that are recognized as Leading Practices are published in the Leading Practices Library and also be advertised through HSO outreach events such as seminars, conferences, education materials; accrediting bodies affiliated with HSO etc.
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