Leading Practices Library

Clinical performance feedback is an important component of ongoing development and education of health care practitioners. For physicians, feedback about their clinical practice and outcomes is central to developing both confidence and competence at all stages of...

In 2016, NH created the organization’s first Strategic Plan which created a roadmap for NH to achieve our vision of a “Healthier Niagara”. A primary component of the Strategic Plan is the focus internally on our people. This Area of Focus ensures there are qualified,...

Patient handover has repeatedly been considered an area of substantial vulnerability to patient safety. According to the Joint Commission on the Accreditation of Healthcare Organizations, 70% of all sentinel events have some element of communication failure. With...

At Niagara Health, Orthopaedics is one of the most advanced and successful programs whereby 13 Orthopaedic Surgeons perform approximately 1,200 elective joint replacements per year. Early in 2014 one of our Orthopaedic Surgeons championed a new innovated hip...

Based on the LEAN methodology, the Kaizen 6 surgical program at Montfort Hospital aims to improve the efficiency of the operating room on weeknights and weekends. Begun in 2015 by the Executive Committee and the Directors with the input of a patient-partner, the...

Montfort’s Promoting Mobility program (ProMo) aims to increase patients’ mobility, particularly among the elderly. This program began with the Mobilization of Vulnerable Elders research project in Ontario in 2012 under the direction of the Council of Academic...

In June 2010, the Ontario government introduced legislation to improve services and increase accountability through the administration of patient experience surveys across hospitals. The legislation also required that organizations have an escalation process and...