Leading Practices Library
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In April 2015, nine district health authorities across Nova Scotia came together to become the Nova Scotia Health Authority. At that time, formal engagement with patients, families, and caregivers was happening independently across the province, and was not...Read More
We leveraged our current Meditech system and developed a system whereby patients encountering our hospital would be flagged at registration if they had one or more of the following: Antibiotic Resistant Organisms, Specialized Care Plans and History of Violence. The...Read More
To participate in their own healthcare, people need skills to manage their conditions, navigate the system and make care decisions. Yet many Canadians have low health literacy or may experience gaps in communication with their healthcare teams. Care transitions and...Read More
Island Health’s Patient Care Quality Office (PCQO) is the central point of contact for patients and their families to bring forward compliments and concerns regarding care they have received. Through the PCQO, Island Health is able to learn and make improvement to...Read More
Disclosure is a proof of transparency towards patients and family. It is therefore a privileged way to maintain and solidify the bond of trust with the population. In this context, an audit was conducted and provided food for thought in the context of the revision of...Read More
Disclosure is the process by which a patient safety incident is communicated to the patient (or a group of patients, the public) by healthcare providers. The NSHA Disclosure Policy provides coordinated processes for disclosure of patient safety incidents to patients,...Read More
While the prospective review process itself is well recognized, the practice of including patients/families as full members of a system-wide prospective Failure Modes Effects Analysis (FMEA) review team has not been previously established across a health care system....Read More
Across Ontario, crowded hospital emergency departments are under pressure to care for an increasing number of patients with limited existing resources. As one of the busiest Emergency Departments (EDs) in the province, wait times for patients brought to ED by...Read More
In 2011, Niagara Health (NH) established an Injury Prevention Program as the organization was struggling to keep people healthy at work and return people who were unable to perform the essential duties of their jobs. Niagara Health and their bargaining unit...Read More
Campaign Design and Execution ~ Using Gamification to Bridge Cross-cultural Sites and Improve Patient Safety Knowledge
The Niagara Health System (NHS) now known as Niagara Health (NH) is a large multi-site hospital organization that was created in 2000 to provide services for residents across Niagara region (1,854 km2). There are 6,000 staff, physicians and volunteers who are all...Read More
Leading Practices are submitted by health organizations from around the world. The contents of the Leading Practices library do not reflect opinions or views of HSO or its affiliates. If you have questions, concerns or suggestions please email us at email@example.com
Health Standards Organization (HSO) and its affiliate, Accreditation Canada, have been identifying and publishing Leading Practices in the Leading Practices Library for over 15 years.
A Leading Practice is an innovative, people-centred, evidence-informed practice that has been implemented by teams in an organization. The leading practice has demonstrated a positive change related to safe and reliable care/service, accessible and appropriate care/service, and/or integrated care/service.
The Leading Practices Library is a knowledge-sharing resource and serves to recognize innovative practices that have been submitted and have undergone a review by peer reviewers. Leading Practices are shared with the public, policymakers and organizations who are interested in improving and making real quality and health system changes.
Practices that are recognized as Leading Practices are published in the Leading Practices Library. Leading Practices are also promoted through HSO mediums including newsletters, webinars, conferences, education materials, and affiliated accrediting bodies.
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Any questions regarding the application procedures can be directed to Client Engagement Center (firstname.lastname@example.org). Any other questions, comments, and feedback can be directed to the Leading Practices Associate (email@example.com).