Currently in Ontario, many patients are cared for in hospital and then discharged home with community care supports. From the patient’s perspective, there are two (or more) distinct episodes of care that begin and end at the interface between the hospital and...

At Niagara Health, we have invested in resources and staff to foster a mutually respectful workplace. In every corner of the organization we are promoting a culture of civility and respect. At the heart of our respectful workplace strategy is our Be Kind campaign that...

Clinical performance feedback is an important component of ongoing development and education of health care practitioners. For physicians, feedback about their clinical practice and outcomes is central to developing both confidence and competence at all stages of...

In 2016, NH created the organization’s first Strategic Plan which created a roadmap for NH to achieve our vision of a “Healthier Niagara”. A primary component of the Strategic Plan is the focus internally on our people. This Area of Focus ensures there are qualified,...

Patient handover has repeatedly been considered an area of substantial vulnerability to patient safety. According to the Joint Commission on the Accreditation of Healthcare Organizations, 70% of all sentinel events have some element of communication failure. With...