Leading Practices Library
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Achieving Exceptional Service Experience with Design Thinking
Utilizing Design Thinking, the team addressed the challenge of “How might we provide an exceptional service experience to our clients across their entire journey within our Public Health Unit?” Initial research included user satisfaction surveys (telephone and paper)...
Read MoreBuilding and Working with a Peer Advisory Council Using Harm Reduction/Substance Use Data to Address Client Needs and Direct Public Health Action
A two phased project. In phase one, a comprehensive survey was developed and offered to PWUD (People Who Use Drugs) using simple recruitment strategies and an honorarium. The goal was to see if PWUD were offered the right services at the right time and place. Was...
Read MoreCommunity Access Program: An Individualized Approach
Kings Regional Rehabilitation Centre provides residence and services to 217 adults with cognitive impairment, physical, intellectual, developmental disabilities, mental health concerns, and social challenges in rural Western Nova Scotia. Clients identified a need to...
Read MoreEmergency Room Outreach
The Emergency Room Outreach (ERO) program is located within Alberta Children’s Hospital emergency department alongside the Psychiatric Emergency Services (PES) team. ERO is operated in partnership between Wood’s Homes and Alberta Health Services (AHS). AHS foundthat...
Read MoreCollaborative Development of a Teach-Back Training Program
To participate in their own healthcare, people need skills to manage their conditions, navigate the system and make care decisions. Yet many Canadians have low health literacy or may experience gaps in communication with their healthcare teams. Care transitions and...
Read MoreFamily Engagement & Co-design in Measuring & Monitoring Safety
The Saskatchewan Health Authority is strategically committed to a culture of safety and the philosophy of patient and family centred care. Patient and staff safety, and continuous improvement, are fundamental in everyday work. This project serves to promote safe...
Read MoreImproving safety and concern resolution through patient partnership
Island Health’s Patient Care Quality Office (PCQO) is the central point of contact for patients and their families to bring forward compliments and concerns regarding care they have received. Through the PCQO, Island Health is able to learn and make improvement to...
Read MoreBedside Handover
Research suggests that by moving handover process to the patient’s bedside, nurses can empower patients to become involved in their own care, which supports an improved care experience and patient safety. Shift change is generally the most vulnerable time on the...
Read MoreDisclosure of Adverse Events – by and for Patients and Families
Disclosure is a proof of transparency towards patients and family. It is therefore a privileged way to maintain and solidify the bond of trust with the population. In this context, an audit was conducted and provided food for thought in the context of the revision of...
Read MoreImproving Outcomes in Difficult Airways: A Standardized Team Approach
Niagara Health (NH), is a multi-site hospital organization, has developed a multimodal, comprehensive strategy to manage patients with a Difficult Airway (DA) in a non-operative setting. In 2015, the organization experienced a number of poor outcomes (death) resulting...
Read MoreLeading Practices are submitted by health organizations from around the world. The contents of the Leading Practices library do not reflect opinions or views of HSO or its affiliates. If you have questions, concerns or suggestions please email us at leadingpractices@healthstandards.org
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About
Health Standards Organization (HSO) and its affiliate, Accreditation Canada, have been identifying and publishing Leading Practices in the Leading Practices Library for over 15 years. A Leading Practice is a practice carried out by a health and/or social service organization that has demonstrated a positive change, is people centred, safe and efficient. The Leading Practices Library is a knowledge sharing resource of innovative practices that have been identified through a rigorous evaluation process, and shared with the public, policy makers and organizations who are seeking ways to improve the quality of health services for all. Practices that are recognized as Leading Practices are published in the Leading Practices Library and also be advertised through HSO outreach events such as seminars, conferences, education materials; accrediting bodies affiliated with HSO etc.
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