Leading Practices Library
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Patient Care Information
The computer system is designed to remove patient care information once an outpatient appointment is completed. Only staff on the unit the patient is admitted to are authorized to access a particular patient care record. Individuals who attempt to access records of...Read More
Electronic Medical Record
This clinic has a fully paperless Electronic Medical Record (EMR) system. The EMR is available to all staff and contains all information about patients' visits, interactions, or referrals The system can be used to search and compile statistical data. Forms,...Read More
Simulation Lab Centre
The staff at Saad Specialist Hospital come from many countries and diverse cultural backgrounds which makes communication within team structures very complex. The hospital uses a sophisticated Simulation Lab Centre to ensure effective teamwork and communication. This...Read More
Toronto East General Hospital’s ‘Social’ C-Suite
Aligning with the mission, vision and values of Toronto East General Hospital (TEGH) that emphasize a caring environment within a culture of transparency, accountability and respect, the hospital initiated a strategic initiative to use social media at the senior...Read More
Electronic Discharge eNotifications
Toronto East General Hospital, along with its partners Ontario Association for Community Care Access Centres (OACCAC) and Ontario MD, have developed Electronic Discharge eNotifications to communicate with a patient’s primary care physician. The eNotification...Read More
Service Excellence Call Centre for Real-time Patient Satisfaction
With William Osler Health System’s commitment in achieving Service Excellence and being patient centric, the Service Excellence Call Centre was developed to conduct outbound calls to all inpatients after 48hrs of discharge to capture feedback on their hospital stay...Read More
Social Media and the Patient Experience
As pioneers on the social web, we‘ve developed strong ties with patients and families who use Twitter and Facebook. But as these platforms have become increasingly popular, the expectation for a timely response has increased. Although questions such as, “When are...Read More
Optimizing Integration and Continuity of Care through the Hospital Team
This practice was recognized as a LEADing Practice by Canada Health Infoway as part of the “Knowing is Better” education campaign, in partnership with Accreditation Canada Advancing Professional Practice The Team uses a variety of electronic systems to optimize...Read More
Improving Quality and Safety through Transparency & Accountability – JGH Web Indicators
Patients have a right to know about the record of performance of the hospital in which they place their trust. At the moment, there is no simple, standardized and comparable way of presenting data to the public in Quebec. The Jewish General Hospital wanted to offer...Read More
I-PASS: A Bundled Handoff Intervention
Communication breakdown is a common root cause of serious medical errors. Simultaneously, the harmful effects of provider fatigue have prompted duty hour restrictions which create more handoffs of care. Recognizing a lack of training and paucity of tools to support...Read More
Leading Practices are submitted by health organizations from around the world. The contents of the Leading Practices library do not reflect opinions or views of HSO or its affiliates. If you have questions, concerns or suggestions please email us at firstname.lastname@example.org
Health Standards Organization (HSO) and its affiliate, Accreditation Canada, have been identifying and publishing Leading Practices in the Leading Practices Library for over 15 years.
A Leading Practice is an innovative, people-centred, evidence-informed practice that has been implemented by teams in an organization. The leading practice has demonstrated a positive change related to safe and reliable care/service, accessible and appropriate care/service, and/or integrated care/service.
The Leading Practices Library is a knowledge-sharing resource and serves to recognize innovative practices that have been submitted and have undergone a review by peer reviewers. Leading Practices are shared with the public, policymakers and organizations who are interested in improving and making real quality and health system changes.
Practices that are recognized as Leading Practices are published in the Leading Practices Library. Leading Practices are also promoted through HSO mediums including newsletters, webinars, conferences, education materials, and affiliated accrediting bodies.
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Any questions regarding the application procedures can be directed to Client Engagement Center (email@example.com). Any other questions, comments, and feedback can be directed to the Leading Practices Associate (firstname.lastname@example.org).