Leading Practices Library
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In 2006, TEGH embarked on an overhauling of the complaint process to move to a more responsive model. In the new process, complaint resolution is the responsibility of the Manager of the patient care area where the incident occurred (or in some cases the Physician...Read More
The Toronto East General Hospital (TEGH) implemented the Post Discharge Phone Call (PDPC) Program in 2007/08 as a pilot project. In 2010, the program was adopted as a standard of care for discharged patients. This unique program’s primary aim is to improve...Read More
Effective tools and standardized methods for monitoring physician performance have been slow to emerge. However, in 2006, Toronto East General Hospital developed the Physician Activity Report (PAR) to fill this void. The PAR is a standardized, cross-specialty...Read More
Healthcare providers advise, encourage, and now officially prescribe physical activity as a key treatment for diabetes. Physical activity works independently to reduce blood sugar, blood pressure, cholesterol, weight gain and inflammation, and works in combination...Read More
Patient experiences are often inaccessible and unexposed to hospital decision-makers. To address this gap, Toronto East General Hospital has been filming interviews with patients over the past three years and has collected over 150 unique patient experiences. These...Read More
Toronto East General Hospital, along with its partners Ontario Association for Community Care Access Centres (OACCAC) and Ontario MD, have developed Electronic Discharge eNotifications to communicate with a patient’s primary care physician. The eNotification...Read More
A multifaceted approach to the management of Hospital-Acquired Clostridium Difficile (c. difficile) infection (HACDI) was taken at Toronto East General Hospital (TEGH) to improve quality of care, health outcomes and the patient experience. This balanced approach has...Read More
Staff engagement surveys are a vital component of measuring organizational engagement, culture and overall satisfaction. At Toronto East General Hospital (TEGH), quarterly staff engagement surveys are conducted to consistently monitor staff engagement, identify...Read More
Toronto East General Hospital (TEGH) adopted the proactive definition of mental health put forward by the World Health Organization: “A state of well-being in which the individual realizes his or her own abilities, can cope with the normal stresses of life, can work...Read More
Toronto East General Hospital (TEGH) is a lead partner in a shared Learning Management System (LMS), which provides access to e-learning resources such as WHMIS, accessibility training, and infection control for employees of east Toronto health care organizations. The...Read More
Leading Practices are submitted by health organizations from around the world. The contents of the Leading Practices library do not reflect opinions or views of HSO or its affiliates. If you have questions, concerns or suggestions please email us at email@example.com
Health Standards Organization (HSO) and its affiliate, Accreditation Canada, have been identifying and publishing Leading Practices in the Leading Practices Library for over 15 years. A Leading Practice is an innovative, people-centred, evidence-informed practice that has been implemented by teams in an organization.
The leading practice has demonstrated a positive change related to safe and reliable care/service, accessible and appropriate care/service, and/or integrated care/service.
The Leading Practices Library is a knowledge-sharing resource and serves to recognize innovative practices that have been submitted and have undergone a review by peer reviewers. Leading Practices are shared with the public, policymakers and organizations who are interested in improving and making real quality and health system changes.
Practices that are recognized as Leading Practices are published in the Leading Practices Library. Leading Practices are also promoted through HSO mediums including newsletters, webinars, conferences, education materials, and affiliated accrediting bodies.
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Any questions regarding the application procedures can be directed to Client Engagement Center (firstname.lastname@example.org). Any other questions, comments, and feedback can be directed to the Leading Practices Associate (email@example.com).