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Geriatric Emergency Management Plus – GEM Plus
The Ottawa Hospital (TOH) is the largest teaching hospital in the Champlain LHIN and is made up of the Civic, General and Riverside campuses. There are two Emergency Department (ED)s (General and Civic) which have an average of 170,000 patient visits per year. The...
Read MoreEmergency Spiritual Care Assistance Team
In times of disaster many systems are engaged to respond to the needs that arise. Security and medical issues are understandably top priorities. However, literature shows that psycho-spiritual needs are also high and they too require quick intervention to ensure...
Read MoreEstablishing Electronic Surveillance to Support Prevention of Catheter-associated Urinary Tract Infection
In 2015 Mount Sinai Hospital set a goal to demonstrate excellence in prevention of catheter-associated urinary tract infections (CAUTI). An interdisciplinary working group comprised of nursing, physicians, Quality and Performance Management, informatics and Infection...
Read MoreAcute Ambulatory Assessment to Avoid Admission: 5-Alpha
The 5-Alpha project was a joint collaboration involving the Acute Ambulatory Care Unit (AACU), a short stay medical unit staffed by a General Internal Medicine (GIM) physician at Women’s College Hospital (WCH), and the Emergency Department (ED) at the University...
Read MoreMeasuring Health Equity in TC LHIN: Leading Patient Demographic Data Collection in 16 Hospitals
Equity has been recognized as a key component of quality and a critical factor in ensuring that people reach their full health potential. Collecting and using patient‐level demographic data is now recognized as the gold standard in incorporating equity into health...
Read MoreShort Treatment Allocation Tool for Eating Disorders (STATED)
The eating disorders (e.g., Anorexia Nervosa, Bulimia Nervosa) are serious illnesses that are difficult to treat and require a coordinated, multifaceted patient- and family-centered approach. Challenges inherent in working with this group include high rates of...
Read MoreDevelopment and Maintenance of Performance Dashboard
Dashboards play a major role in The Ottawa Hospital's corporate performance strategy and goal of becoming a top 10% performer in quality and safety. Our leadership evaluation, including pay for performance, is based on results reported within our corporate performance...
Read MoreBuilding a Just Culture at The Ottawa Hospital
According to staff, and supported by our employee safety and engagement surveys, our culture was perceived as one of discipline (only viewed as positive by 33%); staff were afraid to bring issues forward in fear of negative reprisals. The Ottawa Hospital needed to...
Read MoreInformation Sharing: Communicating and Sharing Information with Clients and Their Families That is Timely, Complete and Accurate
The Critical Care Team at The Ottawa Hospital utilizes a multi-modal approach to ensure that clients and families are aware and involved in the plan of care. 1. Clients and families participate in Bedside Rounds each morning and afternoon and can visit 24 hours a day....
Read MoreMental Health Lending Library Service: From Our Door to Your Door
Individuals with lived experience of mental illness, their families, friends, and community members now have access to the Ontario Shore's Mental Health Lending Library: From Our Door to Your Door service. Clients may borrow materials in-person or online or by...
Read MoreLeading Practices are submitted by health organizations from around the world. The contents of the Leading Practices library do not reflect opinions or views of HSO or its affiliates. If you have questions, concerns or suggestions please email us at leadingpractices@healthstandards.org
About
Health Standards Organization (HSO) and its affiliate, Accreditation Canada, have been identifying and publishing Leading Practices in the Leading Practices Library for over 15 years.
A Leading Practice is an innovative, people-centred, evidence-informed practice that has been implemented by teams in an organization. The leading practice has demonstrated a positive change related to safe and reliable care/service, accessible and appropriate care/service, and/or integrated care/service.
The Leading Practices Library is a knowledge-sharing resource and serves to recognize innovative practices that have been submitted and have undergone a review by peer reviewers. Leading Practices are shared with the public, policymakers and organizations who are interested in improving and making real quality and health system changes.
Practices that are recognized as Leading Practices are published in the Leading Practices Library. Leading Practices are also promoted through HSO mediums including newsletters, webinars, conferences, education materials, and affiliated accrediting bodies.
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Any questions regarding the application procedures can be directed to Client Engagement Center (support@healthstandards.org). Any other questions, comments, and feedback can be directed to the Leading Practices Associate (leadingpractices@healthstandards.org).