Leading Practices Library
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Engaging Families and Direct Care Staff in Co-Design and Analysis of Family Experience Surveys
The Mental Health programs at BC Children’s Hospital are committed to understanding and improving the patient and family experience. We developed in-house surveys to capture the nuances of the patient/family’s care experience in our inpatient and outpatient settings....
Read MoreOntario Shores’ Recovery College
Ontario Shores specializes in comprehensive mental health services for those with complex, serious and persistent mental illness. One of our goals is to provide patients with opportunities and experiences that are empowering and meaningful and enhance individual...
Read MoreIntegrated Care Pathway: Dementia – Agitation and Aggression
CAMH follows the following definition of an Integrated Care Pathway (ICP) as defined by Middleton S Barnett J & Reeves D (2001): a Clinical Pathway with multidisciplinary outline of anticipated care, placed in an appropriate time frame. ICPs are popular in medical...
Read MoreInvolving Patient Partners in Improving Flow of Surgery Process
Over the past two years, Montfort Hospital has harnessed the concept of patients as partners to overhaul its surgical program flow. After receiving a complaint concerning the pre-admission procedure, the hospital invited the patient to tell her story to the members of...
Read MoreReal Nonconformity Management through an Intelligent Platform
Biomedical Laboratory Services (29.13) Transfusion Services (26.5, 26.6) Point-of-Care Testing Standards (10.11) Nonconformities are adverse events that increase laboratory workloads, pose a risk to user safety (sample loss, test result delays, unperformed tests,...
Read MorePatient-Centered Wellness Check: Tightening the safety net at discharge through a partnership approach between Hôpital Montfort and the community
In 2002, the Champlain District Mental Health Implementation Task Force focused on creating partnerships that would make people's transition between the hospital and the community easier. It found that roughly three quarters of emergency room visits resulted in the...
Read MoreA High Quality Care Pathway for Patients Requesting Medical Assistance in Dying (MAID)
With the introduction of Bill C‐14 on June 17, 2016, medical assistance in dying (MAID) became legal in Canada. This followed over a year of debate about this ethically contentious issue after the Supreme Court of Canada ruling in Carter v. Canada (February 2015),...
Read MoreBuilding System Capacity for Improvement – The Scarborough Hospital’s Lean Training and Secondment Programs
Clinical microsystems are the essential building blocks of health service organizations and our larger health system. Composed of patients, families, and care teams, research has illustrated that, “Increasing the capability of microsystems to improve work and to...
Read MoreHip and Knee Arthroplasty Care in Alberta
Demand for hip and knee arthroplasties was growing annually in Alberta while care protocols and practices were highly variable. In response, Alberta Orthopaedic Society, the professional body for orthopaedic surgeons, working with Alberta Bone and Joint Health...
Read MoreVHA Home HealthCare Client Choice Awards
Since 2007, VHA Home HealthCare has held an annual Employee of the Year awards program to honour staff and service providers who exemplify our service goal of spectacular client care. On average, VHA staff, service providers and supervisors used to put forward 40-50...
Read MoreLeading Practices are submitted by health organizations from around the world. The contents of the Leading Practices library do not reflect opinions or views of HSO or its affiliates. If you have questions, concerns or suggestions please email us at leadingpractices@healthstandards.org
About
Health Standards Organization (HSO) and its affiliate, Accreditation Canada, have been identifying and publishing Leading Practices in the Leading Practices Library for over 15 years.
A Leading Practice is an innovative, people-centred, evidence-informed practice that has been implemented by teams in an organization. The leading practice has demonstrated a positive change related to safe and reliable care/service, accessible and appropriate care/service, and/or integrated care/service.
The Leading Practices Library is a knowledge-sharing resource and serves to recognize innovative practices that have been submitted and have undergone a review by peer reviewers. Leading Practices are shared with the public, policymakers and organizations who are interested in improving and making real quality and health system changes.
Practices that are recognized as Leading Practices are published in the Leading Practices Library. Leading Practices are also promoted through HSO mediums including newsletters, webinars, conferences, education materials, and affiliated accrediting bodies.
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Any questions regarding the application procedures can be directed to Client Engagement Center (support@healthstandards.org). Any other questions, comments, and feedback can be directed to the Leading Practices Associate (leadingpractices@healthstandards.org).