Leading Practices Library
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Falls Prevention
Markham Stouffville Hospital’s unwavering commitment to quality and patient safety is part of our organizational DNA. We believe that through our collaborative efforts we will deliver quality safe patient-centered care. Some patients may have reduced mobility, placing...
Read MoreEvolution of the Patient/Family Advisor Experience
In April 2015, nine district health authorities across Nova Scotia came together to become the Nova Scotia Health Authority. At that time, formal engagement with patients, families, and caregivers was happening independently across the province, and was not...
Read MoreMy Care Conversations App
Patients and families have reported that clinic visits with their cancer care team can be very overwhelming and stressful due to large amounts of new information and the need to make decisions based on what they have been told. Research also shows that patients may...
Read MorePatient Driven Hand Hygiene Auditing
There was a recognized need and desire at Western Health to engage patient partners in co-design of programs and services to enhance patient safety. Hand hygiene auditing practices are well established in acute and long-term care facilities at Western Health, however...
Read MoreImproving Care Together
St. Joseph’s Health Care London (St. Joseph’s), a multi-site health care organization, recognizes the importance of welcoming patients and families as full partners in the delivery, design, measurement and improvement of care. Guided by a Care Partnership Framework...
Read MoreMinimizing Harmful Coercive Practices in Mental Health Using Patient Engagement and Human Rights
Within mental healthcare, coercive practices are those that restrict freedom and force interventions to immediately de-escalate potential crisis. It is rare to find such practices elsewhere, yet they are common in mental healthcare (namely the use of restraints and...
Read MoreCritical Care Indicator Flagging Program
We leveraged our current Meditech system and developed a system whereby patients encountering our hospital would be flagged at registration if they had one or more of the following: Antibiotic Resistant Organisms, Specialized Care Plans and History of Violence. The...
Read MorePartnerships in Care
The Burnaby Centre for Mental Health and Addiction (BCMHA) is a tertiary care facility for adults with the most severe and complex concurrent disorders across BC. People with concurrent disorders in BC are highly marginalized, often living with other challenges that...
Read MoreAchieving Exceptional Service Experience with Design Thinking
Utilizing Design Thinking, the team addressed the challenge of “How might we provide an exceptional service experience to our clients across their entire journey within our Public Health Unit?” Initial research included user satisfaction surveys (telephone and paper)...
Read MoreBuilding and Working with a Peer Advisory Council Using Harm Reduction/Substance Use Data to Address Client Needs and Direct Public Health Action
A two phased project. In phase one, a comprehensive survey was developed and offered to PWUD (People Who Use Drugs) using simple recruitment strategies and an honorarium. The goal was to see if PWUD were offered the right services at the right time and place. Was...
Read MoreLeading Practices are submitted by health organizations from around the world. The contents of the Leading Practices library do not reflect opinions or views of HSO or its affiliates. If you have questions, concerns or suggestions please email us at leadingpractices@healthstandards.org
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About
Health Standards Organization (HSO) and its affiliate, Accreditation Canada, have been identifying and publishing Leading Practices in the Leading Practices Library for over 15 years. A Leading Practice is a practice carried out by a health and/or social service organization that has demonstrated a positive change, is people centred, safe and efficient. The Leading Practices Library is a knowledge sharing resource of innovative practices that have been identified through a rigorous evaluation process, and shared with the public, policy makers and organizations who are seeking ways to improve the quality of health services for all. Practices that are recognized as Leading Practices are published in the Leading Practices Library and also be advertised through HSO outreach events such as seminars, conferences, education materials; accrediting bodies affiliated with HSO etc.
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