Bruyère Continuing Care is celebrating the recognition of two new Leading Practices; Bruyère Path to Home Discharge Process – Have You Got Your Passport? and Integrating Volunteers in Health Care Delivery: A Service Delivery Model Designed to Enhance the Patient, Resident and Family Experience. 

These two Leading Practices will be recognized at an event hosted by Bruyère at Saint Vincent Hospital on April 18, 2018. The event aims to recognize employees and volunteers whose commitment led to the recognition of these practices by Health Standards Organization (HSO).

Bruyère’s Leading Practices team

Bruyère’s Leading Practices team

A Leading Practice is a practice carried out by a health and/or social service organization that has demonstrated a positive change, is people-centred, safe and efficient.

Debbie Gravelle, Senior Vice-President Clinical Programs, Chief Nurse Executive (CNE), and Chief of Allied Health at Bruyère, says that HSO’s Leading Practices help to recognize the hard work that staff accomplish on a regular basis.

Gravelle notes that health professionals are working hard and oftentimes, they are always being asked to do more. “So when this happens, it gives them the recognition that they’ve made a real difference,” she says.

Gravelle says Bruyère is excited about the two new Leading Practices as they recognize the efforts the organization has been making to co-design initiatives and services with patients and their families.

Gravelle notes that Bruyère has been working to build upon its first two Leading Practices – Nursing Always Practices and Bruyère Volunteer Ambassador Program – that were recognized by HSO in 2016.

“We’ve been working to co-design and identify new projects or processes that patients and families have identified as really being important in improving their experience,” Gravelle says.

She notes that the new Path to Home Leading Practice helps to prepare patients and families for discharge by keeping all of their important information together.

“One of the major gaps was that the information was all over the place,” Gravelle says.

She explains that now, through a paper passport-type document, important information is collected from the date of admission to discharge. “The family has the responsibility to keep the document and then, the care team helps them to fill in all the necessary information,” Gravelle says.

Bruyère's "Path to home passport" material

Bruyère’s “Path to home passport” material

She adds that in addition to the paper document, patients requested to have a refrigerator magnet upon which information related to future appointments and important care contacts could be kept. “So we did that,” Gravelle said.

She notes that this new leading practice has been so well-received that Bruyère has received a grant to further develop it into a mobile app for caregivers.

“You get a lot of next steps out of the one thing you co-design with a patient and a family,” Gravelle says. Gravelle notes that the second new Leading Practice – Integrating Volunteers in Health Care Delivery – works to implement volunteers at the unit base. “It works to enhance the patient and family experience,” she says.

Gravelle says that there is a lot of benefit to co-designing initiatives and services with patients and families, as they provide a unique perspective.

 “We develop things with a different lens,” she says. “It helps you to identify things that as health care professionals, we may not have thought of.”

 These two new Leading Practices now bring Bruyère’s total to four.

 HSO and its affiliate Accreditation Canada (AC) maintain a Leading Practices Library with nearly a thousand innovative Leading Practices.

 These practices have been identified through a rigorous evaluation process, and shared with the public, policy-makers and organizations who are seeking ways to improve the quality of health services for all.

 Want to know more about HSO’s Leading Practices? Explore the library.

 Or is your organization doing something innovative that is leading to positive change? Learn about how to submit your own Leading Practice.