HSO launches expert Technical Committee to review, develop standards for improved health service quality

(OTTAWA) – Health Standards Organization (HSO) is committed to unleashing the power and potential of people who share our passion for quality health services. Today, HSO announced the members of our first ever standard development Technical Committee on Technology-Enabled Health.

HSO’s rigorous standard development process is evidence-informed and consensus-based. It sources the best available evidence, leading expertise, and compelling experiences to create global standards that are applicable to local contexts. The Technology-Enabled Health Technical Committee develops standards and assesses leading practices focused on the importance of technology in the delivery of health services through facilitating communication, information transfer and education.

Technology in health care is also used to help organizations plan services, make better decisions and run more efficiently through data analytics that address operational challenges like cost structures, clinical quality, workflows, supply chains and risk management. Technologies include telehealth, telemedicine, electronic medical records and electronic health records, and the governance of health information within and across organizations.

HSO’s historic Technical Committees for standard development establish the highest quality health systems standards because we don’t think anyone should aspire to anything less than the best for their health. People who make up health systems – patients, practitioners, and policy makers – are at the centre of everything HSO does, and at the table as full members of our committees.

Our standards are developed through a participatory and co-creative process in which the voices of patients, community members, families, health service providers, clinicians, and policy-makers are heard.

Meet Our Technical Committee Members:

  • Amy Yee, Chief Digital Officer, Health Standards Organization (HSO)
  • Angie Hamson, Family Advisor at the Children’s Hospital of Eastern Ontario (CHEO)
  • Eric Gombrich, Executive Vice-President of Partnerships at Cloudbreak Health, British Columbia
  • Hilary Horlock, Enterprise Architect at Provincial Health Services IMITS Enterprise, British Columbia
  • Jane Sparkes, Nurse Leader at Canada Health Infoway
  • Jean Bilodeau, President of the Board of Directors of the Patient Alumni, University of Ottawa Heart Institute
  • Dr. Laura Copeland, Director of Medical Informatics, Humber River Hospital
  • Laurie Poole, Vice-President Clinical Innovation, Ontario Telemedicine Network
  • Lori Campbell, Clinical Informatics Lead, Vancouver Coastal Health
  • Mathieu Jackson, Patient Coordinator and Pedagogical Counsellor, Centre for Excellence in Partnerships with Patients and the Public
  • Mirou Jaana, Associate Professor, University of Ottawa
  • Natascha Milijasevic, Director at Trillium Health Partners Hospital
  • Rachel Hayward, Director, Compliance and Special Investigations, Alberta Office of the Information and Privacy Commissioner
  • Dr. Sashi Bhushan Gogia, Surgeon, Sanwari Bai Surgical Centre, New Delhi, India
  • Shelley Irvine Day, Divisional Director Quality, Patient Safety, Decision Support and Clinical Informatics, Winnipeg Health Science Centre
  • Sherman Kong, Innovation Consultant Advisor, Independent Think Tank to MNO, Ontario


“Telemedicine and Telehealth are evolving rapidly and we at Cloudbreak, as an industry pioneer, want to ensure the highest quality standards possible for service delivery. For this reason, I am honored to be selected to serve as Co-Chair of the Technology-Enabled Health Technical Committee. Being a member of the committee enables us to execute on our mission to humanize healthcare while sharing our findings and continuing to develop the world-class standards and innovative healthcare programs for which HSO is known.”

Eric Gombrich, Executive VP of Partnerships at Cloudbreak Health


“I am thrilled to be serving as Co-Chair of the Technology-Enabled Health Technical Committee. As a Registered Nurse and Vice-President of Clinical Innovation at the Ontario Telemedicine Network, I have seen firsthand the benefits of telehealth for patients, health care providers and the health care system. The use of technology has tremendous opportunity to improve health care for patients and I’m looking forward to working with the committee and HSO to develop an evidence-based standard that can be widely implemented across Canada.”

Laurie Poole, Vice-President Clinical Innovation, Ontario Telemedicine Network

Technology-Enabled Technical Committee

Members of these historic HSO Technical Committees will help drive the standards development process and ensure all that all points of view relating to a new standard or a proposed standard revision are represented. HSO Technical Committees include patients, families, clinicians and policy-makers to build world-leading health standards and assessment programs that enable people in their local jurisdictions save and improve lives. For more information: www.healthstandards.org @HSO_World.