In recognition of Canadian Patient Safety Week 2022, we are pleased to share these case studies featuring diverse examples of how our healthcare partners are applying the Canadian Quality and Patient Safety Framework in their settings. We hope you find them useful.

Access the Canadian Quality and Patient Safety Framework Evaluation here.




Early adoption of the Canadian Quality and Patient Safety Framework at Eating Disorders Nova Scotia: A useful tool for self‑assessment, education, and program development

Shaleen Jones is the Executive Director of Eating Disorders Nova Scotia. The community‑based organization has been around for nearly 25 years. Eating Disorders Nova Scotia operates on a core belief that no one should have to go through an eating disorder alone, and everyone should have access to the resources and supports needed for recovery. Along with peer‑support programs, the organization provides psychologists, dieticians, and other professional supports, based on clients’ preferences and needs. Operating out of Nova Scotia, the organization has extended its services from in‑person to virtual and now serves people across Canada through their Peer Support Programs. The pandemic helped spur the transition. “We wanted to reach more people with the resources available, and once we went virtual, it opened up a whole new world … we’ve had a 400% increase in service,” said Jones.
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Aligning quality and patient safety with policy and practice at Nova Scotia Health: Applying the Canadian Quality and Patient Safety Framework

“We have seen progress and benefits of our initiatives and the Canadian Quality and Patient Safety Framework. It really helps to focus and guide our work,” says Gail Blackmore, Senior Director of Quality Improvement and Safety at Nova Scotia Health. Blackmore is using the Framework to align policy and practice. The organization can embed Framework goals into daily practice by ensuring that reporting templates and other everyday practices align with the broader goals of patient safety and quality. “When there’s alignment, it’s more likely to be successful,” she says.
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Canadian Quality and Patient Safety Framework: A tool supporting organizational priorities, quality and safety process improvements

St. Joseph’s Health Care London is a leading teaching hospital in Ontario and part of London’s academic sciences community. As a Catholic health care organization, St. Joseph’s is a values‑driven organization with the aim of caring for the community, particularly, poor, marginalized, and underserved populations. Members of the St. Joseph’s Quality Council and representatives from the Quality Committee of the Board participated in a case study to learn about their experiences and views on the Canadian Quality and Patient Safety Framework. The Framework and its implementation resources aim to accelerate quality and patient safety across the Canadian health systems by focusing stakeholders on five goals for safe and quality care. These goals include people‑centred care, safe care, accessible care, appropriate care, and integrated care. Participants said the Framework validated their organizational quality and safety processes and has the potential to support improvements aligned with St. Joseph’s strategic goals. They recommended professional colleges and training organizations consider the Framework to strengthen quality and integration practices.
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Canadian Patient Safety Week Webinar: Safety Conversations Start with a Safe Workplace and Workforce

In partnership with Health Excellence Canada, we are hosting a joint webinar on Thursday, October 27, from 12 -1 pm ET. This interactive webinar will convene a panel of senior leaders to share their experience designing and implementing the new Health Standards Organization (HSO) Workforce Survey on Well-Being, Quality and Safety (WSWQS). Participants will hear about the survey methodology, validation process, and learnings from early adopter health care organizations.

Learn More and Register