Notice of Completion:
HSO 11012 : Access to Health and Social Services in Official Languages
September 10, 2018
HSO is proud to introduce the completed Access to Health and Social Services in Official Languages standard under the supervision and review of TC027 – Communication in Health Services. Publication of this standard will be available for purchase on the e-store on Thursday, September 20th 2018.
HSO 11012 is intended to align with other HSO service provider standards that apply to health and social services organizations offering services in both official languages, English and French.
The standards, criteria, and guidelines are grouped into five sections based on these functions:
- Establishing the Active Offer of Services
- Clinical Research
- Governance and Leadership
- Quality Assurance
The standard applies, on a voluntary basis, to health and social service organizations across Canada. It is not intended to contravene existing provincial, territorial, or national law. The intent is to enhance and promote access to health and social services in both official languages.
This standard specifies the requirements for health and social service organizations to promote access to safe health and social services in the patient’s preferred or required language. The standard provides:
- Health and social service organizations with guidance on how to ensure quality and safety within their unique organizational and language contexts;
- Policymakers with a blueprint for the requirements to recognize health and social service organizations that offer quality health and social service to the official language communities in their jurisdictions; and,
- External assessment bodies with measurable requirements to include in assessment programs of health and social service organizations that offer services to Canada’s official language communities.
The standard is not intended to be used alone, but in conjunction with other HSO standards that apply to health and social service organizations providing health and social services to English-speaking communities in Québec, and French-speaking communities outside of Québec.
This Standard was commissioned by Société Santé en français and was supported by the Government of Canada (Health Canada).