October 24 to October 28 is Canadian Patient Safety Week 2022, and the theme is “Press play on Safety Conversations,” focusing on safer care of older adults through safety conversations and actions.

In partnership with Healthcare Excellence Canada, we are hosting a joint webinar on Thursday, October 27, from 12 -1 pm ET. This interactive webinar will convene a panel of senior leaders to share their experience designing and implementing the new Health Standards Organization (HSO) Workforce Survey on Well-Being, Quality and Safety (WSWQS). Participants will hear about the survey methodology, validation process, and learnings from early adopter health care organizations.

The HSO Workforce Survey on Well-Being, Quality and Safety reinforces the value of asking the right questions about safety, listening, and acting on the results. This webinar is for health care providers, administrators, researchers, patients, family members and policymakers.

Webinar Recap: Safety Conversations Start with a Safe Workplace and Workforce


Melanie Jameson, Program Manager, Global Programs, Health Standards Organization (HSO) 

Melanie Jameson is the Program Manager at Health Standards Organization (HSO), specializing in the design, implementation, data analysis, and reporting of survey instruments offered through HSO. Melanie completed her BA at Carleton University and her Research Analyst Post-Graduate Diploma at Georgian College.  She has over fifteen years of research and evaluation experience with a passion for supporting all levels of healthcare in their integrated quality improvement journey through data insights. She is the Project Lead in developing and implementing HSO’s new survey instruments, HSO Workforce Survey on Well-Being, Quality and Safety TM (WSWQS).

Heather Campbell, Quality & Patient Safety Coordinator, Interlake-Eastern Regional Health Authority, Gimli Community Health Centre

Heather Campbell, RNBN, has been a Quality and Patient Safety Coordinator for the Interlake-Eastern Regional Health Authority in Manitoba for ten years. Heather graduated from the University of Manitoba with a Bachelor of Nursing in 2005, working as a pediatric nurse at Children’s Hospital in Winnipeg. After a two-year travel nurse experience overseas, Heather settled in the small rural beach town of Gimli, Manitoba, to start a family. She first entered the world of Quality and Patient Safety here. After ten years, Heather remains a passionate advocate and voice for patient safety within her organization and provincially. Heather resides in Gimli with her partner, two daughters, two step-sons, and a menagerie of pets. Outside of work, Heather and her family love long days on the beach, movies, local adventures, farmer’s markets, garage sales, and Manitoba road trips.

Surrya Anjum, Manager, People Services for Northwood Inc.  

Surrya Anjum is the Manager of People Services at Northwood. Before working with Northwood in Nova Scotia, she spent fifteen years in Human Resources (HR) for the National Health Service (NHS) in the United Kingdom. Surrya’s experience lends to all aspects of HR, including staff health and wellbeing, quality and risk management – with a focus on a safe and engaged workforce. She implemented an initiative that encouraged staff to “speak up” by introducing a “freedom to speak up guardian” across the organization. This allowed staff to feel confident and free of reprisal to report incidents, risk and safety issues, concerns regarding clinical matters, the working environment and operational issues to enable the development of action to be taken and oversight on progression.

Graham Lowe, The Graham Lowe Group 

Graham Lowe has over thirty years of organizational, labour market, and policy consulting experience across Canada and internationally. He is president of The Graham Lowe Group Inc. www.grahamlowe.ca, a workplace consulting and research firm. He also is Professor Emeritus at the University of Alberta and has been a visiting professor, lecturer, and researcher at other universities in Canada, Europe, and Asia.  Graham is the author of several books, including Creating Healthy Organizations: Taking Action to Improve Employee Well-being. He has contributed articles to practitioner publications and the media, including The Globe & Mail, Policy Options, Canadian HR Reporter, HR Professional, Education Canada, Health & Productivity Management, Canadian Business, Healthcare Quarterly, Healthcare Papers and Qmentum Quarterly.

Graham has given hundreds of conference talks, interactive workshops, and webinars across Canada and internationally. He is a recipient of the Canadian Workplace Wellness Pioneer Award and has a Ph.D. in Sociology from the University of Toronto.

Moderator:  Patricia Sullivan-Taylor, Executive Lead in the CEO Office, Health Standards Organization (HSO) 

Patricia Sullivan-Taylor is accountable for strategy, policy, and partner engagement with Health Standards Organization (HSO) and Accreditation Canada (AC). She engages patients, providers, administrators, policymakers, and researchers to co-design quality and governance frameworks, standards, assessments, and initiatives to measure and improve outcomes. Patricia brings over thirty years of nursing leadership experience in US and Canadian health systems, regulatory policy, performance measurement and quality improvement.


Patient Safety in Action: Case Studies

Early adoption of the Canadian Quality and Patient Safety Framework at Eating Disorders Nova Scotia: A useful tool for self‑assessment, education, and program development.

Aligning quality and patient safety with policy and practice at Nova Scotia Health Authority: Applying the Canadian Quality and Patient Safety Framework.

Canadian Quality and Patient Safety Framework: A tool supporting organizational priorities, quality and safety process improvements at St. Joseph’s Health Care London.