A special statement on COVID-19

A special statement on COVID-19

We have been in contact with our many surveyors and leaders of over 4,000 client organizations around the world in the past few weeks. While on-site accreditation activities are postponed, our Accreditation Canada, Health Standards Organization and the Institute for...
Humility as the Key to Safe and Inclusive Care

Humility as the Key to Safe and Inclusive Care

Guest post by Duane Jackson, Patient partner My name is Duane Jackson, I am Gitanmaax of the Gitksan nation of Old Hazelton. I am father to Caleb, Cooper, and James, and 27-year partner to Christine. I have been a patient partner for five years and have been honoured...
#BecauseOfYou, International Women’s Day 2020

#BecauseOfYou, International Women’s Day 2020

At HSO we work every day to inspire positive change. For International Women’s Day 2020, we decided to embrace the Canadian #BecauseOfYou campaign and talk about women who inspire us. We also understand the power of example, and in that spirit we are pleased to...
Eastern Health takes patient engagement right to the bedside

Eastern Health takes patient engagement right to the bedside

(Ottawa, Ontario) The Regional Medicine Program team from Eastern Health – a HealthCareCAN member – is being recognized as part of the Recognizing Excellence in Patient Engagement for Patient Safety Program for their work to improve the patient experience and patient...
The long-lasting impact of cancer on a loving family: The Lovas story

The long-lasting impact of cancer on a loving family: The Lovas story

February 4, 2020 is World Cancer Day. For some of us, the day carries special significance. Here Monica Lovas shares the story of her father.  No health practitioner wants to see a foreign spot on her patient’s x-ray, especially not when the patient in question is a...
Language Rights Matter to Quality of Health and Social Services

Language Rights Matter to Quality of Health and Social Services

Technical Committee Member Profile: Gilles Vienneau, Director, Société Santé et Mieux-être en français du N.-B., SSF recognition program Related: Raising the bar on linguistic diversity in health care and services   Gilles Vienneau is passionate about language...
The 7 Steps of the Standards Development Process

The 7 Steps of the Standards Development Process

Ever wondered how HSO’s standards are developed? We have broken down the process into seven steps. 1. Identify First, identify a need. This can be done by providers, patients or both. For instance, technological advancements in remote monitoring of health conditions...
Gaming our way to better care for all: A Swedish success story

Gaming our way to better care for all: A Swedish success story

People-centred care is like authentic cuisine: You immediately know what it is until someone asks you to define it. Obviously it means care centred around the person. But what exactly does that entail? While not as challenging as settling the question of precisely...
Patient- vs People-Centred Care: What’s the difference?

Patient- vs People-Centred Care: What’s the difference?

Guest post by Hélène Campbell and Heather Thiessen, Patient Leaders with HSO Patient-centred care and people-centred care share an acronym but they are definitely not interchangeable. They are, in fact, quite different. Let us explain why. Health care used to be based...