The long-lasting impact of cancer on a loving family: The Lovas story

The long-lasting impact of cancer on a loving family: The Lovas story

February 4, 2020 is World Cancer Day. For some of us, the day carries special significance. Here Monica Lovas shares the story of her father.  No health practitioner wants to see a foreign spot on her patient’s x-ray, especially not when the patient in question is a...
Language Rights Matter to Quality of Health and Social Services

Language Rights Matter to Quality of Health and Social Services

Technical Committee Member Profile: Gilles Vienneau, Director, Société Santé et Mieux-être en français du N.-B., SSF recognition program Related: Raising the bar on linguistic diversity in health care and services   Gilles Vienneau is passionate about language...
The 7 Steps of the Standards Development Process

The 7 Steps of the Standards Development Process

Ever wondered how HSO’s standards are developed? We have broken down the process into seven steps. 1. Identify First, identify a need. This can be done by providers, patients or both. For instance, technological advancements in remote monitoring of health conditions...
Gaming our way to better care for all: A Swedish success story

Gaming our way to better care for all: A Swedish success story

People-centred care is like authentic cuisine: You immediately know what it is until someone asks you to define it. Obviously it means care centred around the person. But what exactly does that entail? While not as challenging as settling the question of precisely...
Patient- vs People-Centred Care: What’s the difference?

Patient- vs People-Centred Care: What’s the difference?

Guest post by Hélène Campbell and Heather Thiessen, Patient Leaders with HSO Patient-centred care and people-centred care share an acronym but they are definitely not interchangeable. They are, in fact, quite different. Let us explain why. Health care used to be based...
Let’s get real: Patients MUST be Partners – SHOW RECAP

Let’s get real: Patients MUST be Partners – SHOW RECAP

  Why did this show happen? This live broadcast show was created to address the problem that in times of transformation in health care, often the people who understand their issues the most are left out of the conversation. When those with lived experience...
SPORcast, Demystifying Patient Leadership One Episode at a Time

SPORcast, Demystifying Patient Leadership One Episode at a Time

Guest Post by: Beverley Pomeroy, Lisa Ridgway, Patient Partners Our names are Beverley Pomeroy and Lisa Ridgway and we are patient partners and hosts of a new podcast called SPORcast. Both of us have lived experience as caregiver and patient and we reside on the west...
4 Things You Might Not Know About HSO Standards

4 Things You Might Not Know About HSO Standards

UPDATED ON NOV 5, 2019 HSO standards are used on their own and as part of assessment programs, such as accreditation, with partners like Accreditation Canada, NIAZ, IQG, to name a few. Here is a list of 4 things you may not know about HSO standards: 1. Our Standards...