Expect Respect: Creating and Sustaining an Organizational Culture of Safety

The Expect Respect program creates an environment in which all staff feel supported in acknowledging and identifying incidents of disrespect and violence. The program supports a caring and firm approach to dealing with aggressive and disrespectful behaviour. It provides a safer work environment, reducing stress for staff and physicans, and decreasing absenteeism related to violence and disrespect. The program has produced a comprehensive but flexible education program and communication strategies that can be incorporated into any health care organization.