Leading Practices Library
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We Want to Hear From You: Fraser Health Real-Time Experience Survey
In May, 2017 Fraser Health’s Patient Experience Team, in partnership with the organization’s Regional Patient Advisory Council (PAC) developed a mechanism to collect patient experience feedback in real-time at the unit level. The Fraser Health Real-Time Patient...Read More
Engaging Patients to Select Indicators for Patient Safety Measurement and Reporting
Health Quality Ontario (HQO) revised its patient safety indicators and how they are reported to ensure patients can easily access and use high-quality performance data to inform their care. To do this, HQO asked Ontario-based members of Patients for Patient Safety...Read More
Reducing Wait Times for Autism Assessment While Adding Value to Family and Clinician Experience
The BC Autism Assessment Network team at Sunny Hill Health Centre for Children (SHHC) used family and clinician feedback to adapt an arena assessment model of care that trained speech language pathologists (SLPs) to provide developmental assessments. Using a team...Read More
Tracheostomy Safety Initiative in Standard Room Set-up: A Hospital and Patient Caregiver Collaboration
McMaster Children’s Hospital’s Pediatric Complex Care Inpatient Unit opened in July 2016. Children with medical complexity, when admitted to hospital, are now cohorted in effort to improve patient experience, optimize care and enhance skill set of nurses/health care...Read More
Family Volunteers or Advisors Gathering Real-time Patient Experiences
Within health care organizations, such as Alberta Health Services (AHS), gathering ‘real-time’ patient experiences about the quality, safety and timeliness of care they received, their interactions with healthcare providers and their engagement in care decisions and...Read More
Family Navigation Project
Although an estimated 20% of children and youth experience mental health and/or addictions (MHA) issues, over 70% of those in need of care do not receive appropriate services. The youth MHA care system is laden with barriers that result in complex, unclear pathways...Read More
Connecting Care to Home: Optimizing Care for COPD and CHF Patients in London Middlesex (CC2H)
Connecting Care to Home (CC2H) is an integrated, multi-disciplinary team approach across care settings (hospital, community and primary care), developed to support patients with chronic diseases. It was selected by MOH-LTC to better integrate care for specific cohorts...Read More
Partnering with Clients and Communities to Improve Healthcare Access and Services for Trans and Gender Diverse Populations
Transgender healthcare access issues are prominent in Canada and worldwide, with significant health gaps in access to skilled primary care, emergency and specialty care services, which may include, for some individuals, access to medically necessary surgical services....Read More
Engaging Clients and Families in Care: Implementation of the connect2care Consumer Health Portal
The existence of web-based portals and electronic health records are making it much easier for clients (children and youth) and families to access health information in a timely and convenient manner. This access has the potential to promote enhanced activation in...Read More
Geriatric Dementia Care at Ontario Shores Centre for Mental Health Sciences
Introduction In 2012, Dr. Samir K. Sinha, the Provincial Lead for the Ontario Senior’s Strategy called for a comprehensive provincial geriatric strategy. This important work was the catalyst for Independence, activity and good health, Ontario’s action plan for...Read More
Leading Practices are submitted by health organizations from around the world. The contents of the Leading Practices library do not reflect opinions or views of HSO or its affiliates. If you have questions, concerns or suggestions please email us at firstname.lastname@example.org
Health Standards Organization (HSO) and its affiliate, Accreditation Canada, have been identifying and publishing Leading Practices in the Leading Practices Library for over 15 years.
A Leading Practice is an innovative, people-centred, evidence-informed practice that has been implemented by teams in an organization. The leading practice has demonstrated a positive change related to safe and reliable care/service, accessible and appropriate care/service, and/or integrated care/service.
The Leading Practices Library is a knowledge-sharing resource and serves to recognize innovative practices that have been submitted and have undergone a review by peer reviewers. Leading Practices are shared with the public, policymakers and organizations who are interested in improving and making real quality and health system changes.
Practices that are recognized as Leading Practices are published in the Leading Practices Library. Leading Practices are also promoted through HSO mediums including newsletters, webinars, conferences, education materials, and affiliated accrediting bodies.
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